Check your landlordLandlord
Bromford Flagship LiveWest Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- November 2025 to August 2026
- Maladministration found
- 83%
- 10 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
Formerly
Bromford Housing Group Limited (55 rulings); Bromford Flagship Limited (1 ruling); Bromford Housing Association Limited (16 rulings); Flagship Housing Group Limited (32 rulings); LiveWest Homes Limited (111 rulings); Victory Housing Trust (4 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 17% |
| Partial maladministration | 8 | 67% |
| Reasonable redress | 1 | 8% |
| No maladministration | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 9 |
| Take Specific Action (non-repair) | 6 |
| Repairs | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 10 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| ASB/ | 3 | 2 | |
| Financial | 2 | 2 | |
| Planned Works | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 2 | 2 | |
| 2026 | 10 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
120,105 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 142
- Findings
- 349
- Maladministration findings
- 172
- Maladministration rate (share of findings)
- 51%
- Severe maladministration findings
- 4
- Compensation ordered
- £104,362
This report also covers its group companies and predecessors: Bromford Flagship Limited (1 ruling); Bromford Housing Association Limited (16 rulings); Bromford Housing Group Limited (55 rulings); Flagship Housing Group Limited (32 rulings); LiveWest Homes Limited (111 rulings); Victory Housing Trust (4 rulings).
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 August 2026Case 202554027 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould repairs. The resident’s reports of pests. The resident’s request for a management move. The resident’s final rent payment. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 July 2026Case 202405622 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Service charge queries. Staff conduct. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 June 2026Case 202418157 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: A boiler replacement and interruption to the heating and hot water supply. The complaint.”
Orders or recommendations: Compensation
- 22 June 2026Case 202440999 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The leaseholder’s complaint is about the landlord’s handling of: Reports of noise transference. The associated complaint.”
Recommendations: Compensation, Repairs
- 22 May 2026Case 202450569 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about asbestos. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 21 April 2026Case 202332190 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of maintenance issues in the communal car park the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202326422 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord response to the resident’s: Concerns regarding an increase in service charges. Request for a clear explanation of the service charges. Reports of repairs to a security gate. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 February 2026Case 202331084 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s requests for reasonable adjustments. Complaint handling.”
- 27 January 2026Case 202339152 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to: The resident’s reports of missing kitchen doors and the associated increase to her electricity bills. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 12 January 2026Case 202435302 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report of a foul smell from the bathroom drains. Reports of pests in the property and the associated repairs. Roof replacement. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
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