Check your landlordLandlord
Bromford Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 55
- January 2021 to June 2025
- Maladministration found
- 78%
- 43 of 55 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 55 rulings.
Now known as Bromford Flagship LiveWest Limited
- Bromford Flagship Limited · rename (same entity, group parent) · 28 February 2025 · source: investegate.co.uk
- Bromford Flagship LiveWest Limited · rename · 2 February 2026 · source: gov.uk
Rulings published under Bromford Housing Group Limited stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 23 | 42% |
| Partial maladministration | 20 | 36% |
| Reasonable redress | 4 | 7% |
| No maladministration | 7 | 13% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 49 |
| Apology | 27 |
| Take Specific Action (non-repair) | 15 |
| Repairs | 14 |
| Other | 12 |
| Policy Review | 12 |
| Staff Training | 11 |
| Case Review | 8 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 34 | 31 | |
| Repairs (includes damp and mould) | 33 | 30 | |
| Moving/ | 7 | 5 | |
| ASB/ | 6 | 5 | |
| Financial | 6 | 5 | |
| Estate Management | 5 | 4 | |
| Health and Safety (inc. building safety) | 5 | 5 | |
| Information and data management | 4 | 4 | |
| Occupancy Rights | 2 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 14 | 12 | |
| 2024 | 22 | 19 | |
| 2025 | 15 | 11 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Bromford Flagship LiveWest Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 55The 10 most recent of 55 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 June 2025Case 202400932 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 6 June 2025Case 202338851 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.”
Recommendations: Compensation, Process Change
- 29 May 2025Case 202320275 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.”
Recommendations: Compensation, Other
- 21 May 2025Case 202234462 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 15 May 2025Case 202215298 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 7 May 2025Case 202223880 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Staff Training
- 30 April 2025Case 202316639 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 28 April 2025Case 202407342 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation
- 11 April 2025Case 202326102 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 11 April 2025Case 202303289 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
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