Check your landlordLandlord
LiveWest Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 111
- February 2021 to May 2026
- Maladministration found
- 51%
- 57 of 111 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 111 rulings.
Now part of Bromford Flagship LiveWest Limited
- Bromford Flagship LiveWest Limited · became a subsidiary (still a separate landlord) · 29 January 2026 · source: gov.uk
Rulings published under LiveWest Homes Limited stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 22 | 20% |
| Partial maladministration | 35 | 32% |
| Reasonable redress | 19 | 17% |
| No maladministration | 25 | 23% |
| Outside jurisdiction | 9 | 8% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 77 |
| Take Specific Action (non-repair) | 28 |
| Apology | 27 |
| Other | 17 |
| Repairs | 14 |
| Policy Review | 11 |
| Staff Training | 9 |
| Case Review | 6 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 59 | 37 | |
| Repairs (includes damp and mould) | 41 | 28 | |
| ASB/ | 23 | 12 | |
| Estate Management | 10 | 5 | |
| Moving/ | 10 | 5 | |
| Financial | 7 | 3 | |
| Health and Safety (inc. building safety) | 6 | 4 | |
| Occupancy Rights | 6 | 1 | |
| Information and data management | 5 | 1 | |
| Planned Works | 4 | 4 |
A ruling can have more than one category tag. 9 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 21 | 9 | |
| 2022 | 12 | 2 | |
| 2023 | 17 | 12 | |
| 2024 | 17 | 10 | |
| 2025 | 32 | 19 | |
| 2026 | 12 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Bromford Flagship LiveWest Limited. Read that report (PDF)
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
38,288 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99%
- Stage 2 answered on time
- 97.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 111The 10 most recent of 111 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202502783 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of several issues, including investigations into noise disturbance and alleged antisocial behaviour.”
- 13 May 2026Case 202344536 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: ASB, staff bias and discrimination. Delayed outstanding repairs including damp and mould in the bathroom and a broken window. The associated complaint.”
- 23 April 2026Case 202451733 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s reports of delays to repairs and subsequent room loss the resident’s report that her pet was injured as a result of the repair works the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 10 April 2026Case 202346555 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Roof repairs. The installation of a new heating system and reports concerning the standard of workmanship. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 25 March 2026Case 202310765 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damage to the carpet following water ingress. The associated complaint.”
- 12 March 2026Case 202531212 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould and the proposed repairs. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Other, Repairs
- 26 February 2026Case 202338791 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of: damp and mould problems with her kitchen and the attached outbuilding We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 16 February 2026Case 202341745 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 30 January 2026Case 202439621 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of damp and water ingress. We have also considered the landlord’s handling of the associated complaint.”
Recommendations: Compensation, Policy Review
- 16 January 2026Case 202514341 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about staff conduct and discrimination. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
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