Check your landlordLandlord
Flagship Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 32
- February 2021 to August 2025
- Maladministration found
- 47%
- 15 of 32 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 32 rulings.
Now known as Bromford Flagship LiveWest Limited
- Flagship Housing Limited · rename (same legal entity) · 28 February 2025 · source: investegate.co.uk
- Bromford Flagship LiveWest Limited · became a subsidiary of Bromford Flagship Limited (renamed Bromford Flagship LiveWest Limited on 2 February 2026); still a separate registered provider · 28 February 2025 · source: investegate.co.uk
Rulings published under Flagship Housing Group Limited stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 22% |
| Partial maladministration | 8 | 25% |
| Reasonable redress | 5 | 16% |
| No maladministration | 11 | 34% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Take Specific Action (non-repair) | 9 |
| Case Review | 7 |
| Apology | 6 |
| Other | 4 |
| Policy Review | 4 |
| Repairs | 4 |
| Process Change | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 15 | 9 | |
| Managing Relations | 10 | 7 | |
| ASB/ | 6 | 4 | |
| Moving/ | 4 | 3 | |
| Estate Management | 3 | 1 | |
| Financial | 3 | 2 | |
| Information and data management | 1 | 0 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 5 | 2 | |
| 2023 | 7 | 4 | |
| 2024 | 8 | 6 | |
| 2025 | 9 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Bromford Flagship LiveWest Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 32The 10 most recent of 32 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 August 2025Case 202437733 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 31 July 2025Case 202440443 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.”
Recommendations: Compensation
- 25 June 2025Case 202323371 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.”
- 4 June 2025Case 202214550 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.”
- 20 May 2025Case 202317467 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 12 March 2025Case 202324646 · Secure TenancyNo maladministration
- 27 February 2025Case 202317828 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the property condition.”
Recommendations: Compensation
- 28 January 2025Case 202332403 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.”
- 13 January 2025Case 202405308 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a smell in the property.”
Recommendations: Compensation, Repairs
- 23 December 2024Case 202328248 · ApplicantMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property.”
Orders or recommendations: Compensation, Other, Repairs
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.