Check your landlordLandlord
Victory Housing Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- December 2021 to March 2024
- Maladministration found
- 2 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
Now part of Bromford Flagship LiveWest Limited
- Flagship Housing Group Limited · became a subsidiary (still a separate landlord); later no longer a separately registered provider · 2 January 2019 · source: insidehousing.co.uk
- Flagship Housing Limited · rename (same legal entity) · 28 February 2025 · source: investegate.co.uk
- Bromford Flagship LiveWest Limited · became a subsidiary of Bromford Flagship Limited (renamed Bromford Flagship LiveWest Limited on 2 February 2026); still a separate registered provider · 28 February 2025 · source: investegate.co.uk
Rulings published under Victory Housing Trust stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 1 |
| Case Review | 1 |
| Compensation | 1 |
| Other | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 2 | |
| Financial | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| ASB/ | 1 | 0 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Bromford Flagship LiveWest Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 March 2024Case 202228934 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. The resident’s reports of repairs to address damp and mould in the property. The resident’s reports of repairs to the…”
Orders or recommendations: Apology, Other, Repairs
- 22 February 2023Case 202201169 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling of the resident’s complaint.”
- 20 October 2022Case 202205475 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.”
- 21 December 2021Case 202104194 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to a request for compensation. The Ombudsman has also considered the landlord handling of the complaint.”
Orders or recommendations: Case Review, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.