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Bromford Flagship Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 1
- September 2025 to September 2025
- Maladministration found
- 1 of 1
- ruling with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 1 ruling.
Now known as Bromford Flagship LiveWest Limited
- Bromford Flagship LiveWest Limited · rename · 2 February 2026 · source: gov.uk
Rulings published under Bromford Flagship Limited stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 1 |
| Compensation | 1 |
| Repairs | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Bromford Flagship LiveWest Limited. Read that report (PDF)
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
44,799 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 84.9%
- Stage 2 answered on time
- 57.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 1The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.
- 30 September 2025Case 202328690 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
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