Check your landlordLandlord
Bromford Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- December 2020 to August 2023
- Maladministration found
- 50%
- 8 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
Now known as Bromford Flagship LiveWest Limited
- Bromford Flagship LiveWest Limited · subsidiary (still a separate landlord); parent renamed · source: gov.uk
Rulings published under Bromford Housing Association Limited stay listed under that name. Rulings under the current name are on Bromford Flagship LiveWest Limited’s page (12 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 38% |
| Partial maladministration | 2 | 13% |
| Reasonable redress | 1 | 6% |
| No maladministration | 5 | 31% |
| Mediation | 2 | 13% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Take Specific Action (non-repair) | 5 |
| Policy Review | 3 |
| Process Change | 3 |
| Repairs | 3 |
| Apology | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 4 | |
| Managing Relations | 7 | 4 | |
| Estate Management | 2 | 1 | |
| Moving/ | 2 | 0 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 6 | 2 | |
| 2022 | 6 | 4 | |
| 2023 | 3 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Bromford Flagship LiveWest Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 August 2023Case 202216237 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.”
Recommendations: Compensation, Repairs
- 25 April 2023Case 202114474 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change
- 29 March 2023Case 202114834 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 19 July 2022Case 202112906 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the…”
Recommendations: Compensation, Policy Review, Process Change, Take Specific Action (non-repair)
- 30 June 2022Case 202014045 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.”
Orders or recommendations: Compensation
- 17 June 2022Case 202120321 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 28 February 2022Case 202013537 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation
- 23 February 2022Case 202007837 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.”
Orders or recommendations: Compensation
- 4 February 2022Case 202109346 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.”
- 14 October 2021Case 202100489 · Shared OwnershipMediation
What the complaint was about (from the ruling) “The complaint is about the handling of an outstanding repair to the fence.”
Orders or recommendations: Compensation, Repairs
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