Check your landlordLandlord
Sovereign Network Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 161
- June 2024 to July 2026
- Maladministration found
- 85%
- 137 of 161 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 161 rulings.
Formerly
Network Homes Limited (43 rulings); Sovereign Network Homes (120 rulings); Sovereign Housing Association Limited (62 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 72 | 45% |
| Partial maladministration | 64 | 40% |
| Reasonable redress | 9 | 6% |
| No maladministration | 11 | 7% |
| Outside jurisdiction | 1 | 1% |
| Mediation | 3 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 140 |
| Apology | 103 |
| Take Specific Action (non-repair) | 60 |
| Repairs | 48 |
| Other | 26 |
| Case Review | 12 |
| Staff Training | 9 |
| Policy Review | 6 |
| Process Change | 6 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 118 | 105 | |
| Repairs (includes damp and mould) | 84 | 74 | |
| Estate Management | 17 | 14 | |
| ASB/ | 15 | 14 | |
| Financial | 14 | 13 | |
| Moving/ | 13 | 10 | |
| Health and Safety (inc. building safety) | 6 | 6 | |
| Planned Works | 5 | 4 | |
| Information and data management | 3 | 2 | |
| Occupancy Rights | 2 | 2 |
A ruling can have more than one category tag. 14 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 3 | 3 | |
| 2025 | 99 | 80 | |
| 2026 | 59 | 54 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
83,719 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 197
- Findings
- 439
- Maladministration findings
- 290
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 4
- Compensation ordered
- £147,618
This report also covers its group companies and predecessors: Network Homes Limited (43 rulings); Sovereign Housing Association Limited (62 rulings); Sovereign Network Homes (120 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
77,929 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.4%
- Stage 2 answered on time
- 57.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 161The 10 most recent of 161 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 July 2026Case 202426364 · Assured TenancyReasonable redress
- 25 June 2026Case 202538775 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks. We have also investigated complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 22 June 2026Case 202411323 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Flooring repairs. The complaint.”
Orders or recommendations: Apology, Compensation
- 4 June 2026Case 202541699 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “2. The landlord’s handling of the resident’s: Reports of damp and mould. Requests for drainage and associated ventilation repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 2 June 2026Case 202526712 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of works to address subsidence. Response to the resident’s request for a reasonable adjustment. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 May 2026Case 202408355 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s: Response to the resident’s request for a gate key fob. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 18 May 2026Case 202518274 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of repairs. Complaint.”
- 18 May 2026Case 202348271 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a roof leak, and the associated repairs. We have also considered the landlord’s complaint handling.”
Recommendations: Compensation, Repairs
- 15 May 2026Case 202330492 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses at both stages of the complaint were outside the timescales set out in its policy and it provided no explanation for its delay.”
Orders or recommendations: Compensation
- 14 May 2026Case 202432828 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s concerns they had been charged twice for External Management Costs (EMC) in their 2023 to 2024 service charge actuals.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.