Check your landlordLandlord
Sovereign Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 62
- December 2020 to February 2024
- Maladministration found
- 61%
- 38 of 62 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 62 rulings.
Now known as Sovereign Network Group
- Sovereign Network Group · rename · 1 April 2025 · source: gov.uk
Rulings published under Sovereign Housing Association Limited stay listed under that name. Rulings under the current name are on Sovereign Network Group’s page (161 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 29 | 47% |
| Partial maladministration | 9 | 15% |
| Reasonable redress | 4 | 6% |
| No maladministration | 16 | 26% |
| Outside jurisdiction | 3 | 5% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 40 |
| Take Specific Action (non-repair) | 20 |
| Apology | 12 |
| Policy Review | 9 |
| Staff Training | 9 |
| Repairs | 8 |
| Case Review | 6 |
| Other | 5 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 37 | 28 | |
| Managing Relations | 31 | 28 | |
| ASB/ | 11 | 7 | |
| Estate Management | 9 | 7 | |
| Moving/ | 8 | 4 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 0 | |
| Information and data management | 2 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 17 | 6 | |
| 2022 | 19 | 8 | |
| 2023 | 23 | 22 | |
| 2024 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Sovereign Network Group. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 62The 10 most recent of 62 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 February 2024Case 202217063 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the property. Request for the storage heaters and aerial sockets to be relocated. Concerns about access to the water…”
Orders or recommendations: Apology, Compensation, Process Change
- 16 January 2024Case 202218855 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 20 December 2023Case 202218565 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 19 December 2023Case 202120596 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures, plumbing blockages, leaks, unsanitary living conditions, and related repairs; associated complaint and compensation claim.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Take Specific Action (non-repair)
- 7 November 2023Case 202220067 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.”
Orders or recommendations: Apology, Compensation, Policy Review
- 31 October 2023Case 202221259 · OtherMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of inappropriate staff conduct. The Ombudsman has also considered…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 16 October 2023Case 202209778 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Process Change, Staff Training, Take Specific Action (non-repair)
- 19 September 2023Case 202104971 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.”
Orders or recommendations: Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 4 August 2023Case 202120922 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request for his electrics to be reviewed. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs, Take Specific Action (non-repair)
- 4 August 2023Case 202014730 · Assured TenancyMaladministration
Orders or recommendations: Compensation, Other
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