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Sovereign Network Homes
Also published by the Ombudsman as: Sovereign Network Homes (Former Network Homes)
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 120
- June 2021 to August 2025
- Maladministration found
- 81%
- 97 of 120 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 120 rulings.
Now part of Sovereign Network Group
- Sovereign Network Group · full merger (combined into single legal entity) · 31 March 2025 · source: sng.org.uk
Rulings published under Sovereign Network Homes stay listed under that name. Rulings under the current name are on Sovereign Network Group’s page (161 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 66 | 55% |
| Partial maladministration | 30 | 25% |
| Reasonable redress | 11 | 9% |
| No maladministration | 8 | 7% |
| Outside jurisdiction | 4 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 105 |
| Apology | 57 |
| Take Specific Action (non-repair) | 56 |
| Repairs | 23 |
| Other | 22 |
| Policy Review | 17 |
| Staff Training | 16 |
| Process Change | 13 |
| Case Review | 12 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 70 | 56 | |
| Managing Relations | 60 | 57 | |
| Estate Management | 13 | 10 | |
| ASB/ | 11 | 9 | |
| Financial | 11 | 8 | |
| Moving/ | 8 | 7 | |
| Health and Safety (inc. building safety) | 5 | 4 | |
| Information and data management | 5 | 5 | |
| Occupancy Rights | 2 | 1 |
A ruling can have more than one category tag. 17 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 0 | |
| 2023 | 21 | 16 | |
| 2024 | 74 | 64 | |
| 2025 | 23 | 17 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Sovereign Network Group. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 120The 10 most recent of 120 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 August 2025Case 202446672 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
- 22 July 2025Case 202420358 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs.”
- 14 July 2025Case 202415627 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. Concerns about communal landscaping. Enquiries about an ultra-low emission vehicle (ULEV) incentive scheme.…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 3 July 2025Case 202325540 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: An emergency repair. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 17 June 2025Case 202230225 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s request for compensation following leaks at her property. Complaint handling.”
Orders or recommendations: Compensation, Other
- 13 June 2025Case 202433680 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs, Take Specific Action (non-repair)
- 29 May 2025Case 202333482 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of a repair to the resident's balcony door.”
Orders or recommendations: Apology, Compensation
- 28 May 2025Case 202326209 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the resident’s reports of repairs to the windows.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 19 May 2025Case 202322657 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of leaks in the property.”
Recommendations: Compensation, Other, Process Change
- 9 May 2025Case 202418022 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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