Check your landlordLandlord
Network Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 43
- December 2020 to May 2023
- Maladministration found
- 49%
- 21 of 43 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 43 rulings.
Now known as Sovereign Network Group
- Sovereign Network Homes · became a subsidiary of Sovereign Housing Association Limited and was renamed Sovereign Network Homes · 1 October 2023 · source: gov.uk
- Sovereign Network Group · full merger (combined into a single legal entity) · 31 March 2025 · source: sng.org.uk
Rulings published under Network Homes Limited stay listed under that name. Rulings under the current name are on Sovereign Network Group’s page (161 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 23% |
| Partial maladministration | 11 | 26% |
| Reasonable redress | 9 | 21% |
| No maladministration | 9 | 21% |
| Outside jurisdiction | 3 | 7% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 27 |
| Take Specific Action (non-repair) | 9 |
| Staff Training | 7 |
| Other | 6 |
| Repairs | 6 |
| Case Review | 4 |
| Policy Review | 4 |
| Apology | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 21 | 12 | |
| Managing Relations | 10 | 9 | |
| Estate Management | 9 | 5 | |
| Financial | 4 | 2 | |
| ASB/ | 3 | 2 | |
| Occupancy Rights | 3 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 1 | |
| 2021 | 16 | 5 | |
| 2022 | 21 | 12 | |
| 2023 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Sovereign Network Group. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 43The 10 most recent of 43 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 May 2023Case 202202443 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of fire safety concerns with her property.”
Orders or recommendations: Apology, Compensation, Policy Review
- 26 April 2023Case 202113831 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Policy Review, Staff Training
- 24 February 2023Case 202203034 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.”
- 20 February 2023Case 202117506 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 December 2022Case 202206710 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.”
Orders or recommendations: Case Review, Compensation
- 1 December 2022Case 202114258 · Assured TenancyNo maladministration
Recommendations: Staff Training
- 28 November 2022Case 202202343 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.”
Recommendations: Staff Training
- 28 October 2022Case 202120408 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 27 October 2022Case 202206378 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.”
Recommendations: Compensation, Other
- 14 October 2022Case 202100811 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related complaint.”
Orders or recommendations: Compensation
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