Check your landlordLandlord
Southern Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 348
- May 2023 to June 2026
- Maladministration found
- 83%
- 290 of 348 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 5
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 17 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 348 rulings.
Formerly
Optivo (98 rulings); Southern Housing Group Limited (139 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 14 May 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 5 | 1% |
| Maladministration | 156 | 45% |
| Partial maladministration | 129 | 37% |
| Reasonable redress | 30 | 9% |
| No maladministration | 18 | 5% |
| Outside jurisdiction | 8 | 2% |
| Mediation | 2 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 312 |
| Apology | 222 |
| Take Specific Action (non-repair) | 156 |
| Repairs | 92 |
| Other | 54 |
| Case Review | 40 |
| Staff Training | 18 |
| Process Change | 14 |
| Policy Review | 13 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 232 | 209 | |
| Repairs (includes damp and mould) | 168 | 145 | |
| ASB/ | 50 | 42 | |
| Financial | 47 | 37 | |
| Estate Management | 38 | 31 | |
| Moving/ | 36 | 33 | |
| Health and Safety (inc. building safety) | 19 | 18 | |
| Information and data management | 15 | 14 | |
| Planned Works | 8 | 5 | |
| Occupancy Rights | 2 | 1 |
A ruling can have more than one category tag. 37 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 8 | 7 | |
| 2024 | 68 | 60 | |
| 2025 | 210 | 172 | |
| 2026 | 62 | 51 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
76,642 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 316
- Findings
- 743
- Maladministration findings
- 500
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 17
- Compensation ordered
- £215,892
This report also covers its group companies and predecessors: Optivo (98 rulings); Southern Housing Group Limited (139 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
69,293 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 88.7%
- Stage 2 answered on time
- 85.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 348The 10 most recent of 348 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 June 2026Case 202332368 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the: Level of service charges for the financial year 2021-22. Landlord’s handling of the resident’s queries and concerns about service charges. Landlord’s handling of the resident’s complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 May 2026Case 202531460 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: Repairs to a bathroom. Antisocial behaviour (ASB). A request for a managed move. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 29 May 2026Case 202405885 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould and associated repairs. Storage heaters. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 28 May 2026Case 202452454 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of an outstanding repair to a bedroom window. Reports of a faulty communal intercom. Requests to replace a washing machine. Requests to use a disabled parking space. Associated complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 26 May 2026Case 202518512 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of a rat infestation in the communal loft.”
Recommendations: Compensation
- 22 May 2026Case 202403321 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Requests for her windows and doors to be replaced. Associated formal complaint.”
Orders or recommendations: Compensation
- 22 May 2026Case 202332835 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about a leak causing damp and mould. Complaint.”
Recommendations: Compensation
- 18 May 2026Case 202503447 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 May 2026Case 202336216 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s parking queries. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 15 May 2026Case 202402025 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of leaks to the kitchen and subsequent repairs. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
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