Check your landlordLandlord
Optivo
Also published by the Ombudsman as: Optivo (now Southern Housing)
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 98
- December 2020 to February 2024
- Maladministration found
- 63%
- 62 of 98 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 98 rulings.
Now part of Southern Housing
- Southern Housing · full merger (amalgamation) · 16 December 2022 · source: gov.uk
Rulings published under Optivo stay listed under that name. Rulings under the current name are on Southern Housing’s page (348 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 27 | 28% |
| Partial maladministration | 35 | 36% |
| Reasonable redress | 11 | 11% |
| No maladministration | 21 | 21% |
| Outside jurisdiction | 1 | 1% |
| Mediation | 3 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 74 |
| Take Specific Action (non-repair) | 33 |
| Apology | 23 |
| Policy Review | 14 |
| Other | 13 |
| Staff Training | 11 |
| Repairs | 10 |
| Case Review | 9 |
| Process Change | 9 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 48 | 42 | |
| Repairs (includes damp and mould) | 48 | 31 | |
| ASB/ | 26 | 19 | |
| Estate Management | 15 | 10 | |
| Moving/ | 14 | 8 | |
| Financial | 9 | 7 | |
| Information and data management | 6 | 6 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Occupancy Rights | 3 | 3 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 39 | 19 | |
| 2022 | 11 | 8 | |
| 2023 | 40 | 29 | |
| 2024 | 7 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Southern Housing. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 98The 10 most recent of 98 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 February 2024Case 202203710 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord’s handling of a subject access request submitted on the resident’s behalf. The…”
Orders or recommendations: Apology, Compensation, Staff Training
- 28 February 2024Case 202205013 · Assured TenancyMaladministration
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 February 2024Case 202212704 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance. Landlord’s response to the resident’s request for the neighbour’s CCTV to be taken down. Landlord’s response to the resident’s request for the…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 February 2024Case 202229428 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 29 January 2024Case 202123226 · Assured TenancyReasonable redress
Recommendations: Compensation
- 24 January 2024Case 202119517 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property.”
Orders or recommendations: Compensation, Process Change, Repairs
- 18 January 2024Case 202205984 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with the flooring. the repairs to the flooring in the property since July 2021. The Ombudsman has also…”
Orders or recommendations: Compensation, Other, Policy Review, Process Change, Take Specific Action (non-repair)
- 12 December 2023Case 202229415 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 November 2023Case 202216115 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his…”
- 29 November 2023Case 202127594 · LeaseholderMaladministration
Orders or recommendations: Apology, Case Review, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.