Check your landlordLandlord
Southern Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 139
- December 2020 to July 2024
- Maladministration found
- 82%
- 114 of 139 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 4
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 139 rulings.
Now part of Southern Housing
- Southern Housing · full merger (amalgamation) · 16 December 2022 · source: gov.uk
Rulings published under Southern Housing Group Limited stay listed under that name. Rulings under the current name are on Southern Housing’s page (348 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 4 | 3% |
| Maladministration | 64 | 46% |
| Partial maladministration | 46 | 33% |
| Reasonable redress | 8 | 6% |
| No maladministration | 11 | 8% |
| Outside jurisdiction | 5 | 4% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 119 |
| Take Specific Action (non-repair) | 58 |
| Apology | 47 |
| Policy Review | 31 |
| Repairs | 23 |
| Staff Training | 20 |
| Other | 17 |
| Case Review | 12 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 97 | 91 | |
| Repairs (includes damp and mould) | 93 | 81 | |
| ASB/ | 18 | 13 | |
| Moving/ | 17 | 13 | |
| Estate Management | 15 | 15 | |
| Information and data management | 12 | 9 | |
| Financial | 7 | 5 | |
| Health and Safety (inc. building safety) | 7 | 7 | |
| Occupancy Rights | 2 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 4 | 4 | |
| 2021 | 21 | 12 | |
| 2022 | 28 | 20 | |
| 2023 | 57 | 50 | |
| 2024 | 29 | 28 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Southern Housing. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 139The 10 most recent of 139 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 July 2024Case 202228600 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.”
Orders or recommendations: Compensation, Other, Policy Review
- 29 July 2024Case 202323310 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 18 July 2024Case 202229901 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 16 July 2024Case 202346818 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 12 July 2024Case 202337322 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 11 July 2024Case 202306442 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 June 2024Case 202301490 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 26 June 2024Case 202221863 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 May 2024Case 202328032 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 30 April 2024Case 202230319 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.