Check your landlordLandlord
Platform Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 88
- April 2021 to May 2026
- Maladministration found
- 55%
- 48 of 88 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 88 rulings.
Formerly
Waterloo Housing Group Limited (2 rulings); Fortis Living Limited (1 ruling)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 18 | 20% |
| Partial maladministration | 29 | 33% |
| Reasonable redress | 20 | 23% |
| No maladministration | 18 | 20% |
| Outside jurisdiction | 2 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 61 |
| Apology | 33 |
| Take Specific Action (non-repair) | 27 |
| Repairs | 18 |
| Other | 17 |
| Process Change | 11 |
| Policy Review | 10 |
| Case Review | 9 |
| Staff Training | 7 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 48 | 34 | |
| Repairs (includes damp and mould) | 43 | 28 | |
| ASB/ | 14 | 7 | |
| Financial | 13 | 8 | |
| Moving/ | 12 | 3 | |
| Estate Management | 9 | 4 | |
| Information and data management | 5 | 3 | |
| Occupancy Rights | 4 | 3 | |
| Planned Works | 4 | 4 | |
| Health and Safety (inc. building safety) | 2 | 1 |
A ruling can have more than one category tag. 7 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 1 | |
| 2022 | 6 | 4 | |
| 2023 | 21 | 12 | |
| 2024 | 17 | 11 | |
| 2025 | 33 | 17 | |
| 2026 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
48,082 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 56
- Findings
- 137
- Maladministration findings
- 51
- Maladministration rate (share of findings)
- 38%
- Severe maladministration findings
- 0
- Compensation ordered
- £32,301
This report also covers its group companies and predecessors: Fortis Living Limited (1 ruling); Waterloo Housing Group Limited (2 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
48,424 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.2%
- Stage 2 answered on time
- 87%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 88The 10 most recent of 88 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 May 2026Case 202534283 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s request for adaptations to her bathroom. The complaint.”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 9 April 2026Case 202533020 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 January 2026Case 202428674 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould at the property. Complaint.”
Recommendations: Compensation
- 29 January 2026Case 202341540 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs and related damage to items. Complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 26 January 2026Case 202418480 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about asbestos tiles. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 24 December 2025Case 202316221 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Reports of repairs and related damage. Associated complaint.”
- 22 December 2025Case 202439162 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of plants growing into the resident’s living room. We have also considered the landlord’s complaint handling.”
Recommendations: Compensation
- 28 November 2025Case 202450883 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of a repair to the window. Request that it replace the windows of the property. Reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 November 2025Case 202503843 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of repairs to the roof. The resident’s reports of a pest infestation. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 25 November 2025Case 202450900 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s managed move request. How the landlord responded to the complaint.”
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