Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Fortis Living Limited

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 24 June 2022

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
1
June 2022 to June 2022
Maladministration found
0 of 1
ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

Now part of Platform Housing Group Limited

  1. Platform Housing Group Limited · became a subsidiary · 1 October 2018 · source: platformhg.com
  2. Platform Housing Limited · amalgamation with Waterloo Housing Group Limited; Platform Housing Limited is the asset-holding registered provider of Platform Housing Group Limited · December 2019 · source: platformhg.com

Rulings published under Fortis Living Limited stay listed under that name. Rulings under the current name are on Platform Housing Group Limited’s page (88 rulings).

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
No maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Take Specific Action (non-repair)1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations10
Repairs (includes damp and mould)10

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202210

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Platform Housing Group Limited. Read that report (PDF)

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

  1. 24 June 2022Case 202013567 · Assured Tenancy
    No maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.”

    Managing RelationsRepairs (includes damp and mould)

    Recommendations: Take Specific Action (non-repair)

    Read the full ruling (case 202013567, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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