Check your landlordLandlord
Waterloo Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 2
- March 2021 to April 2021
- Maladministration found
- 1 of 2
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 2 rulings.
Now part of Platform Housing Group Limited
- Platform Housing Group Limited · became a subsidiary · 1 October 2018 · source: platformhg.com
- Platform Housing Limited · amalgamation with Fortis Living Limited; Platform Housing Limited is the asset-holding registered provider of Platform Housing Group Limited · December 2019 · source: platformhg.com
Rulings published under Waterloo Housing Group Limited stay listed under that name. Rulings under the current name are on Platform Housing Group Limited’s page (88 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1 |
| Other | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Platform Housing Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 2The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 April 2021Case 201912756 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange to go ahead due to the condition of the property. Response to the resident’s repair requests. Complaint handling. The Ombudsman’s…”
Orders or recommendations: Compensation, Other, Repairs
- 1 March 2021Case 202006058 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint.”
Recommendations: Staff Training
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