Check your landlordLandlord
Peabody Trust
Also published by the Ombudsman as: Peabody Trust 2018
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 622
- October 2020 to June 2026
- Maladministration found
- 72%
- 445 of 622 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 7
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 18 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 622 rulings.
Formerly
Catalyst Housing Limited (43 rulings); Aldwyck Housing Group Limited (1 ruling); Town and Country Housing (54 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 7 | 1% |
| Maladministration | 204 | 33% |
| Partial maladministration | 234 | 38% |
| Reasonable redress | 91 | 15% |
| No maladministration | 59 | 9% |
| Outside jurisdiction | 20 | 3% |
| Mediation | 6 | 1% |
| Unknown | 1 | 0% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 521 |
| Apology | 321 |
| Take Specific Action (non-repair) | 265 |
| Repairs | 125 |
| Other | 100 |
| Case Review | 82 |
| Policy Review | 60 |
| Staff Training | 57 |
| Process Change | 32 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 432 | 340 | |
| Repairs (includes damp and mould) | 290 | 214 | |
| ASB/ | 97 | 76 | |
| Financial | 91 | 68 | |
| Estate Management | 68 | 45 | |
| Moving/ | 62 | 48 | |
| Health and Safety (inc. building safety) | 37 | 30 | |
| Information and data management | 37 | 31 | |
| Planned Works | 15 | 11 | |
| Occupancy Rights | 12 | 10 | |
| Retired | 1 | 1 |
A ruling can have more than one category tag. 59 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 4 | 2 | |
| 2021 | 50 | 14 | |
| 2022 | 38 | 16 | |
| 2023 | 91 | 65 | |
| 2024 | 149 | 127 | |
| 2025 | 208 | 159 | |
| 2026 | 82 | 62 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
91,600 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 293
- Findings
- 725
- Maladministration findings
- 385
- Maladministration rate (share of findings)
- 56%
- Severe maladministration findings
- 18
- Compensation ordered
- £278,357
This report also covers its group companies and predecessors: Aldwyck Housing Group Limited (1 ruling); Catalyst Housing Limited (43 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
93,237 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 39.3%
- Stage 2 answered on time
- 8.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 622The 10 most recent of 622 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 June 2026Case 202347446 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of ASB. Reports of a leak and associated damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 June 2026Case 202336554 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports about staff conduct. Complaint.”
Orders or recommendations: Apology, Compensation
- 22 June 2026Case 202406659 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Reports of a leak causing damp and mould. The associated complaint.”
Recommendations: Compensation
- 18 June 2026Case 202415967 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of repairs, including to: an intercom communal stairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 17 June 2026Case 202401934 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s query about her service charges. We have also considered how the landlord handled the complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 9 June 2026Case 202500627 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of structural issues. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 9 June 2026Case 202404132 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Request for a kitchen renewal, and related repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 2 June 2026Case 202544131 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of uneven paving. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 1 June 2026Case 202312953 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The leak and associated repairs. The temporary accommodation. Reports of damage to personal property. The complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 29 May 2026Case 202447643 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents reports of pests. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
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