Check your landlordLandlord
Town and Country Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 54
- April 2021 to May 2026
- Maladministration found
- 69%
- 37 of 54 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 54 rulings.
Now part of Peabody Trust
- Peabody Trust · became a subsidiary (still a separate landlord) · 9 May 2019 · source: peabodygroup.org.uk
Rulings published under Town and Country Housing stay listed under that name. Rulings under the current name are on Peabody Trust’s page (622 rulings).
Formerly
Rosebery Housing Association Limited (1 ruling)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 20 | 37% |
| Partial maladministration | 16 | 30% |
| Reasonable redress | 4 | 7% |
| No maladministration | 10 | 19% |
| Outside jurisdiction | 3 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 39 |
| Apology | 23 |
| Take Specific Action (non-repair) | 19 |
| Other | 10 |
| Repairs | 10 |
| Policy Review | 6 |
| Case Review | 4 |
| Staff Training | 4 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 29 | 21 | |
| Managing Relations | 24 | 22 | |
| Moving/ | 8 | 3 | |
| Financial | 7 | 2 | |
| ASB/ | 5 | 5 | |
| Health and Safety (inc. building safety) | 4 | 2 | |
| Estate Management | 3 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 7 | 2 | |
| 2023 | 5 | 4 | |
| 2024 | 17 | 13 | |
| 2025 | 15 | 11 | |
| 2026 | 7 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
12,773 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 28
- Findings
- 64
- Maladministration findings
- 35
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 1
- Compensation ordered
- £21,260
This report also covers a group company or predecessor: Rosebery Housing Association Limited (1 ruling).
Latest rulings
See and filter all 54The 10 most recent of 54 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 May 2026Case 202442752 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of leaks causing damp and mould in her kitchen. We have also investigated the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 27 April 2026Case 202538379 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of damp and mould. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 10 April 2026Case 202319816 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs following a leak. We will also investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 9 April 2026Case 202401705 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about: The fire alarms in his property. The communal guttering at his property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 March 2026Case 202331438 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports about the heating in the property. The resident’s reports of fire safety concerns. We have also considered the landlord’s complaint handling.”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 8 January 2026Case 202407720 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to: The wet room. Chimney and guttering. The kitchen and the resident’s request for her kitchen to be replaced. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Repairs
- 7 January 2026Case 202508503 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs to flooring in the property. Repairs to an outhouse. We have also considered the landlord’s complaints handling.”
Orders or recommendations: Compensation, Policy Review
- 12 December 2025Case 202401087 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 24 October 2025Case 202427420 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the condition of the windows at the resident’s property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 October 2025Case 202444522 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s service charge liability concerns. The landlord’s response to the resident’s queries about selling the property. The landlord’s complaint handling.”
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