Check your landlordLandlord
Catalyst Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 43
- February 2020 to May 2023
- Maladministration found
- 72%
- 31 of 43 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 43 rulings.
Now part of Peabody Trust
- Peabody Trust · full merger (transfer of engagements) · 3 April 2023 · source: peabodygroup.org.uk
Rulings published under Catalyst Housing Limited stay listed under that name. Rulings under the current name are on Peabody Trust’s page (622 rulings).
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 13 March 2023. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 19 | 44% |
| Partial maladministration | 12 | 28% |
| Reasonable redress | 2 | 5% |
| No maladministration | 8 | 19% |
| Outside jurisdiction | 2 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 34 |
| Take Specific Action (non-repair) | 14 |
| Apology | 10 |
| Repairs | 7 |
| Other | 6 |
| Staff Training | 6 |
| Case Review | 4 |
| Policy Review | 3 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 19 | 17 | |
| Repairs (includes damp and mould) | 18 | 13 | |
| ASB/ | 7 | 5 | |
| Estate Management | 7 | 6 | |
| Moving/ | 7 | 4 | |
| Financial | 5 | 4 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Information and data management | 3 | 3 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 5 | 4 | |
| 2021 | 15 | 9 | |
| 2022 | 20 | 17 | |
| 2023 | 3 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Peabody Trust. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 43The 10 most recent of 43 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 May 2023Case 202118576 · Shared OwnershipReasonable redress
Recommendations: Other, Policy Review
- 23 March 2023Case 202208798 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by a door.”
Recommendations: Other, Repairs
- 21 February 2023Case 202014292 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 1 December 2022Case 202114569 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 November 2022Case 202114965 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 22 November 2022Case 202010750 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. Response to the resident's concerns that the property was excluded from insulation works. Handling of the resident's request for…”
Orders or recommendations: Apology, Compensation, Repairs
- 16 November 2022Case 202107468 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front and rear doors; Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 14 November 2022Case 202110773 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 9 November 2022Case 202113998 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.”
Orders or recommendations: Case Review, Compensation
- 7 November 2022Case 202103564 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
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