Check your landlordLandlord
Nottingham City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 32
- July 2021 to February 2026
- Maladministration found
- 63%
- 20 of 32 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 32 rulings.
Formerly
Nottingham City Homes (16 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
Council homes
Council homes were previously managed by Nottingham City Homes (16 further rulings published under that name).
Status: Brought back in-house on 1 April 2023
Housing companies owned by the council: Nottingham City Homes Registered Provider Limited (21 rulings). It owns its own homes and does not manage the council’s housing.
Combined total of separately published rulings
- rulings published under Nottingham City Council or Nottingham City Homes
- 48
- maladministration found (severe, maladministration or partial)
- 60% (29 of 48 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 15 | 47% |
| Partial maladministration | 5 | 16% |
| Reasonable redress | 4 | 13% |
| No maladministration | 8 | 25% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 22 |
| Apology | 14 |
| Take Specific Action (non-repair) | 9 |
| Policy Review | 7 |
| Repairs | 5 |
| Other | 3 |
| Case Review | 2 |
| Process Change | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 16 | 12 | |
| Repairs (includes damp and mould) | 14 | 10 | |
| Health and Safety (inc. building safety) | 4 | 2 | |
| Moving/ | 4 | 3 | |
| ASB/ | 3 | 2 | |
| Estate Management | 3 | 1 | |
| Information and data management | 2 | 1 | |
| Financial | 1 | 0 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 5 | 4 | |
| 2024 | 4 | 3 | |
| 2025 | 16 | 11 | |
| 2026 | 4 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
25,887 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 20
- Findings
- 41
- Maladministration findings
- 24
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,480
This report also covers a group company or predecessor: Nottingham City Homes (16 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
23,815 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 32The 10 most recent of 32 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 February 2026Case 202416294 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A fire at the property and the associated repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 19 February 2026Case 202526041 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code).”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 6 February 2026Case 202322833 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs to the internal doors. The complaint.”
- 9 January 2026Case 202343452 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlords handling of the resident’s reports of rats. The landlords handling of the associated complaint.”
- 19 December 2025Case 202404408 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of water under the property. Complaints handling.”
Orders or recommendations: Apology, Compensation, Other
- 20 November 2025Case 202307832 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.”
Orders or recommendations: Compensation
- 12 November 2025Case 202322483 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Concerns about the kitchen condition. A request about repair appointment times. Concerns about staff conduct. We also investigated the landlord’s complaint handling.”
- 31 October 2025Case 202504955 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s report of a missed survey appointment. The complaint.”
Orders or recommendations: Apology, Compensation
- 5 September 2025Case 202420013 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 31 July 2025Case 202431372 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.