Check your landlordLandlord
Nottingham City Homes
Also published by the Ombudsman as: Nottingham City Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- December 2020 to August 2024
- Maladministration found
- 56%
- 9 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
Now part of Nottingham City Council
- Nottingham City Council · ALMO brought in-house · 1 April 2023 · source: ncchousing.org.uk
Rulings published under Nottingham City Homes stay listed under that name. Rulings under the current name are on Nottingham City Council’s page (32 rulings).
Council homes
Nottingham City Homes managed council homes on behalf of Nottingham City Council.
Former ALMO wholly owned by Nottingham City Council (Companies House PSC: Nottingham City Council, 75%+ shares, right to appoint directors); managed the council's homes 2005-2023.
- Status
- Brought back in-house on 1 April 2023
- Homes managed
- 24,000 homes · as at 24 June 2026
Where this figure comes from: Regulator of Social Housing judgement (24 Jun 2026): Nottingham CC 'owns around 24,000 social homes'; 'From 2005 to 2023, Nottingham CC's homes were managed by Nottingham City Homes ... In March 2023, the ALMO was closed.' - The council’s own rulings
- Nottingham City Council: 32 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Nottingham City Council or Nottingham City Homes
- 48
- maladministration found (severe, maladministration or partial)
- 60% (29 of 48 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: gov.uk · ncchousing.org.uk · find-and-update.company-information.service.gov.uk · committees.parliament.uk
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 38% |
| Partial maladministration | 3 | 19% |
| Reasonable redress | 2 | 13% |
| No maladministration | 2 | 13% |
| Outside jurisdiction | 2 | 13% |
| Mediation | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 6 |
| Apology | 5 |
| Policy Review | 4 |
| Process Change | 3 |
| Repairs | 3 |
| Other | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 8 | 6 | |
| Managing Relations | 5 | 4 | |
| Moving/ | 3 | 0 | |
| Estate Management | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Information and data management | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 7 | 2 | |
| 2022 | 2 | 2 | |
| 2023 | 1 | 0 | |
| 2024 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for Nottingham City Council, whose homes Nottingham City Homes managed.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
25,887 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 20
- Findings
- 41
- Maladministration findings
- 24
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,480
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
23,815 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 August 2024Case 202316662 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a…”
Orders or recommendations: Compensation, Process Change, Repairs, Take Specific Action (non-repair)
- 26 July 2024Case 202307947 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 25 April 2024Case 202230378 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical work and request to be moved. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Policy Review
- 4 March 2024Case 202121932 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct. Handling of reports of issues with poor caretaking. Handling of the complaint including the request for…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 23 February 2024Case 202228693 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.”
Recommendations: Take Specific Action (non-repair)
- 8 December 2023Case 202318636 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported repairs and the condition of the property at the time it was let to the resident. Associated complaints.”
- 10 March 2022Case 202113877 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Other, Process Change
- 14 February 2022Case 202117035 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 November 2021Case 202016325 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints handling has also been investigated.”
Orders or recommendations: Apology, Compensation
- 21 October 2021Case 201911262 · Secure TenancyMediation
What the complaint was about (from the ruling) “The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.