Check your landlordLandlord
Nottingham City Homes Registered Provider Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 21
- January 2022 to July 2023
- Maladministration found
- 76%
- 16 of 21 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 21 rulings.
Council-owned housing company
Nottingham City Homes Registered Provider Limited is a housing company owned by Nottingham City Council. It owns its own homes; it does not manage the council’s housing.
Council-owned housing company (registered provider), not the council's HRA stock manager. Wholly owned by Nottingham City Homes Limited (sole member; ultimate parent per its accounts; Companies House PSC since 18 Aug 2017), which is itself owned by Nottingham City Council (PSC, 75%+ shares). Since 1 Apr 2023 it buys services from the council under an SLA; council holds its surplus cash.
- Status
- Operating
- Homes owned
- 434 homes · as at 31 March 2023
Where this figure comes from: NCH RP financial statements year to 31 Mar 2023: owns 39 homes and leases ~390 social rent homes from others (Note 17 total 429); VfM statement gives 434 social housing units owned or managed. - The council’s own rulings
- Nottingham City Council: 32 rulings published under the council’s name
Sources: find-and-update.company-information.service.gov.uk · find-and-update.company-information.service.gov.uk · find-and-update.company-information.service.gov.uk · find-and-update.company-information.service.gov.uk · ncchousing.org.uk · ncchousing.org.uk
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 38% |
| Partial maladministration | 8 | 38% |
| No maladministration | 5 | 24% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 16 |
| Take Specific Action (non-repair) | 7 |
| Repairs | 6 |
| Other | 4 |
| Apology | 3 |
| Case Review | 3 |
| Process Change | 2 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 17 | 14 | |
| Managing Relations | 11 | 11 | |
| Moving/ | 4 | 3 | |
| Information and data management | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 12 | 8 | |
| 2023 | 9 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 21The 10 most recent of 21 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 3 July 2023Case 202208244 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 May 2023Case 202217461 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.”
Orders or recommendations: Compensation
- 25 May 2023Case 202213680 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.”
Orders or recommendations: Case Review, Compensation
- 25 May 2023Case 202128079 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 20 April 2023Case 202209952 · Secure TenancyMaladministration
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 28 February 2023Case 202118061 · Secure TenancyMaladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 14 February 2023Case 202121216 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.”
- 13 February 2023Case 202214529 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Process Change
- 31 January 2023Case 202212049 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair work to the resident’s letterbox.”
Orders or recommendations: Case Review, Compensation, Repairs
- 11 November 2022Case 202206302 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.”
Orders or recommendations: Compensation
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