Check your landlordLandlord
London Borough of Barnet
Also published by the Ombudsman as: Barnet Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 64
- January 2021 to May 2026
- Maladministration found
- 78%
- 50 of 64 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 64 rulings.
Council homes
Council homes are managed by Barnet Homes (1 further ruling published under that name).
Status: Operating
Housing companies owned by the council: TBG Open Door Limited (5 rulings). It owns its own homes and does not manage the council’s housing.
Combined total of separately published rulings
- rulings published under London Borough of Barnet or Barnet Homes
- 65
- maladministration found (severe, maladministration or partial)
- 78% (51 of 65 rulings)
- severe maladministration
- 1
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 35 | 55% |
| Partial maladministration | 14 | 22% |
| Reasonable redress | 2 | 3% |
| No maladministration | 6 | 9% |
| Outside jurisdiction | 5 | 8% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 54 |
| Apology | 31 |
| Take Specific Action (non-repair) | 27 |
| Other | 14 |
| Repairs | 12 |
| Case Review | 7 |
| Staff Training | 7 |
| Policy Review | 4 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 39 | 33 | |
| Managing Relations | 27 | 25 | |
| ASB/ | 9 | 7 | |
| Moving/ | 8 | 6 | |
| Estate Management | 5 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Information and data management | 2 | 2 | |
| Occupancy Rights | 2 | 1 | |
| Financial | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 10 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 7 | 5 | |
| 2022 | 3 | 2 | |
| 2023 | 6 | 5 | |
| 2024 | 11 | 10 | |
| 2025 | 28 | 21 | |
| 2026 | 9 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,563 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 31
- Findings
- 80
- Maladministration findings
- 59
- Maladministration rate (share of findings)
- 80%
- Severe maladministration findings
- 1
- Compensation ordered
- £15,679
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,115 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 81.2%
- Stage 2 answered on time
- 85%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 64The 10 most recent of 64 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202407751 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A window repair. Plumbing issues. Rear door repairs. Lack of loft insulation. A tree safety concern. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 8 May 2026Case 202501018 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about sloping floors. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 April 2026Case 202346010 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of a draught from the bedroom windows and related damp and mould. Handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 16 April 2026Case 202504920 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water, and the associated repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 March 2026Case 202339032 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “2. The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about matters relating to the temporary move. Complaint.”
Recommendations: Compensation
- 17 February 2026Case 202335209 · ApplicantOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for multiple repairs. The resident’s request for an audit of outstanding repairs.”
- 6 February 2026Case 202425854 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reported bathroom repairs. Request for adaptations. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 4 February 2026Case 202516069 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp, mould and the associated repairs. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 26 January 2026Case 202429400 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s responses to reports of damp and mould, squirrels in the loft, and the associated repairs. We have also investigated the landlord’s response to the complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 19 December 2025Case 202501823 · OtherOutside jurisdiction
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s request to be rehoused on medical grounds. What we have not looked at The resident has also complained to the landlord about repairs in the property and the presence of pests. The resident has confirmed that these matters are now…”
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