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Landlord

Barnet Homes

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 23 February 2021

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
1
February 2021 to February 2021
Maladministration found
1 of 1
ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

Barnet Homes manages council homes on behalf of London Borough of Barnet.

ALMO managing the London Borough of Barnet's council housing; wholly owned by LB Barnet via TheBarnetGroup Limited (Companies House PSC of Barnet Homes Ltd 04948659: Thebarnetgroup Limited, 75%+ shares). RSH: 'The management of the council's housing stock is provided by its ALMO ... Barnet Homes.'

Status
Operating
Homes managed
9,200 homes · as at 29 October 2025
Where this figure comes from: Regulator of Social Housing judgement (29 Oct 2025): 'LB Barnet owns around 9,200 homes', managed by its ALMO Barnet Homes. Barnet Group 'Our services' page (undated) says Barnet Homes manages 'the borough's 13,000 council homes' (likely includes leasehold).
The council’s own rulings
London Borough of Barnet: 64 rulings published under the council’s name

Combined total of separately published rulings

rulings published under London Borough of Barnet or Barnet Homes
65
maladministration found (severe, maladministration or partial)
78% (51 of 65 rulings)
severe maladministration
1

The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.

Sources: gov.uk · barnet.moderngov.co.uk · thebarnetgroup.org · find-and-update.company-information.service.gov.uk

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Compensation1
Policy Review1
Repairs1
Staff Training1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations11
Repairs (includes damp and mould)11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202111

Calendar years, by the date printed on each ruling.

Size and complaint rates

These figures are for London Borough of Barnet, whose homes Barnet Homes manages.

Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.

Housing Ombudsman, 2025-26

Figures from the Ombudsman’s 2025-26 report on this landlord.

1 April 2025 to 31 March 2026. Counted by finding, not by ruling.

13,563 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026

These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.

Determinations (cases decided)
31
Findings
80
Maladministration findings
59
Maladministration rate (share of findings)
80%
Severe maladministration findings
1
Compensation ordered
£15,679

The Ombudsman’s 2025-26 report on this landlord (PDF)

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

9,115 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
81.2%
Stage 2 answered on time
85%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

  1. 23 February 2021Case 202004063 · Assured Tenancy
    Maladministration
    What the complaint was about (from the ruling)

    “The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct.”

    Managing RelationsRepairs (includes damp and mould)

    Orders or recommendations: Compensation, Policy Review, Repairs, Staff Training

    Read the full ruling (case 202004063, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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