Check your landlordLandlord
TBG Open Door Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- April 2023 to October 2025
- Maladministration found
- 4 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Council-owned housing company
TBG Open Door Limited is a housing company owned by London Borough of Barnet. It owns its own homes; it does not manage the council’s housing.
Council-owned housing company: registered society (no. 8374) and registered provider (RSH 4843), trading as Opendoor Homes; immediate parent Barnet Homes Limited, ultimate parent and controlling party London Borough of Barnet via TheBarnetGroup Limited (per its accounts). Owns its own affordable homes; does not manage council stock.
- Status
- Operating
- Homes owned
- 827 homes · as at 31 March 2025
Where this figure comes from: Opendoor Homes accounts year ended 31 Mar 2025, Note 4: 821 affordable rent + 6 shared ownership = 827 owned and managed; none in development. - The council’s own rulings
- London Borough of Barnet: 64 rulings published under the council’s name
Sources: thebarnetgroup.org · thebarnetgroup.org · thebarnetgroup.org
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 2 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Policy Review | 2 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 3 | 3 | |
| Managing Relations | 3 | 3 | |
| Financial | 1 | 0 | |
| Information and data management | 1 | 0 | |
| Moving/ | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 October 2025Case 202344461 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to reports of internal and external structural repairs. How the landlord responded to the complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 16 September 2025Case 202451000 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other
- 19 February 2025Case 202316362 · Assured TenancyNo maladministration
- 19 September 2024Case 202302665 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her report of road noise at her current property. a lack of heating and hot water at her current property at the time…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 April 2023Case 202202133 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
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