Check your landlordLandlord
GreenSquareAccord Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 140
- March 2021 to June 2026
- Maladministration found
- 69%
- 97 of 140 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 140 rulings.
Formerly
Accord Housing Association Limited (1 ruling); GreenSquare Group Limited (3 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 3 October 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 50 | 36% |
| Partial maladministration | 46 | 33% |
| Reasonable redress | 20 | 14% |
| No maladministration | 15 | 11% |
| Outside jurisdiction | 5 | 4% |
| Mediation | 3 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 115 |
| Apology | 66 |
| Take Specific Action (non-repair) | 60 |
| Repairs | 36 |
| Other | 25 |
| Case Review | 15 |
| Policy Review | 12 |
| Staff Training | 10 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 96 | 71 | |
| Managing Relations | 89 | 69 | |
| Financial | 16 | 9 | |
| ASB/ | 15 | 12 | |
| Estate Management | 15 | 10 | |
| Moving/ | 9 | 7 | |
| Information and data management | 8 | 8 | |
| Planned Works | 8 | 3 | |
| Occupancy Rights | 4 | 2 | |
| Health and Safety (inc. building safety) | 3 | 2 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 6 | 3 | |
| 2022 | 8 | 6 | |
| 2023 | 27 | 24 | |
| 2024 | 13 | 10 | |
| 2025 | 63 | 42 | |
| 2026 | 23 | 12 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
26,200 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 116
- Findings
- 280
- Maladministration findings
- 120
- Maladministration rate (share of findings)
- 45%
- Severe maladministration findings
- 2
- Compensation ordered
- £71,794
This report also covers its group companies and predecessors: Accord Housing Association Limited (1 ruling); GreenSquare Group Limited (3 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
24,809 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.8%
- Stage 2 answered on time
- 97.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 140The 10 most recent of 140 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 June 2026Case 202227513 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns his property was cold. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 May 2026Case 202438780 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs to her rear garden fence.”
Orders or recommendations: Compensation
- 27 May 2026Case 202541778 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Requests for repairs. Complaint.”
Orders or recommendations: Apology, Compensation
- 29 April 2026Case 202530333 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 29 April 2026Case 202348149 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord responded to the resident’s complaint in line with its policy timescales.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 14 April 2026Case 202414150 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the service charge for personal heating and the resident’s requests for a refund. We have also assessed the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 1 April 2026Case 202517322 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports and concerns about damp and mould linked to drainage issues.”
- 27 March 2026Case 202329267 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of repair issues with her driveway the associated complaint”
Recommendations: Compensation, Take Specific Action (non-repair)
- 24 March 2026Case 202513966 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s request to change the tenancy agreement. We have also investigated the landlord’s complaint handling.”
Recommendations: Other, Policy Review
- 13 March 2026Case 202503540 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s communal garden concerns. We have also considered the landlord’s complaint handling.”
Recommendations: Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.