Check your landlordLandlord
GreenSquare Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 3
- May 2021 to September 2023
- Maladministration found
- 1 of 3
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 3 rulings.
Now part of GreenSquareAccord Limited
- GreenSquareAccord Limited · full merger · 1 April 2021 · source: insidehousing.co.uk
Rulings published under GreenSquare Group Limited stay listed under that name. Rulings under the current name are on GreenSquareAccord Limited’s page (140 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 2 | 1 | |
| Financial | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, GreenSquareAccord Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 3The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 5 September 2023Case 202210565 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.”
Orders or recommendations: Compensation, Repairs
- 28 May 2021Case 201909593 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the property.”
- 17 May 2021Case 202008527 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works.…”
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