Check your landlordLandlord
Be One Homes
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- October 2025 to June 2026
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
Formerly
Bolton at Home Limited (27 rulings); Arcon Housing Association Limited (5 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 4 |
| Reasonable redress | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 5 |
| Compensation | 5 |
| Take Specific Action (non-repair) | 2 |
| Policy Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 1 | 1 | |
| 2026 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
19,505 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 33
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 44%
- Severe maladministration findings
- 2
- Compensation ordered
- £10,002
This report also covers its group companies and predecessors: Arcon Housing Association Limited (5 rulings); Bolton at Home Limited (27 rulings).
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 June 2026Case 202543631 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: A request for garden adaptations. The complaint.”
Orders or recommendations: Apology, Compensation
- 28 May 2026Case 202533215 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: High humidity and damp and mould. Antisocial behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 13 May 2026Case 202347342 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s request for wall insulation for the property. The complaint.”
Orders or recommendations: Apology, Compensation
- 7 May 2026Case 202411172 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the: Bathroom leak repairs. Complaint.”
- 26 January 2026Case 202514588 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports and concerns about pests. Reports and concerns about leaks, damp, and mould. Related concerns about health impacts and a loss of personal items. Concerns about a lack of support and staff conduct issues. Concerns about…”
Orders or recommendations: Apology, Compensation
- 23 October 2025Case 202445923 · OtherMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of disability adaptations. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.