Check your landlordLandlord
Bolton at Home Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 27
- December 2020 to December 2025
- Maladministration found
- 67%
- 18 of 27 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 27 rulings.
Now known as Be One Homes
- Be One Homes · rename · 1 April 2026 · source: gmhousing.co.uk
Rulings published under Bolton at Home Limited stay listed under that name. Rulings under the current name are on Be One Homes’s page (6 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 4% |
| Maladministration | 6 | 22% |
| Partial maladministration | 11 | 41% |
| Reasonable redress | 2 | 7% |
| No maladministration | 6 | 22% |
| Outside jurisdiction | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 12 |
| Take Specific Action (non-repair) | 8 |
| Policy Review | 4 |
| Repairs | 4 |
| Case Review | 3 |
| Staff Training | 3 |
| Other | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 14 | 10 | |
| Managing Relations | 13 | 11 | |
| ASB/ | 4 | 3 | |
| Health and Safety (inc. building safety) | 3 | 2 | |
| Occupancy Rights | 3 | 1 | |
| Estate Management | 2 | 2 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 1 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 7 | 3 | |
| 2024 | 5 | 3 | |
| 2025 | 11 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Be One Homes. Read that report (PDF)
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,050 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 83.7%
- Stage 2 answered on time
- 79.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 27The 10 most recent of 27 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 December 2025Case 202425915 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about asbestos at the property. Complaint.”
Orders or recommendations: Compensation
- 3 December 2025Case 202519544 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about electrical safety in the property.”
- 22 September 2025Case 202402454 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 August 2025Case 202417311 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.”
Recommendations: Take Specific Action (non-repair)
- 31 July 2025Case 202441409 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.”
- 31 July 2025Case 202433682 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs
- 27 June 2025Case 202426183 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Process Change, Repairs
- 9 June 2025Case 202234276 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint about its Sustainment and Support officer. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 31 March 2025Case 202330496 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 25 February 2025Case 202230739 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.”
Orders or recommendations: Apology, Compensation
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