Check your landlordLandlord
Arcon Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- September 2021 to August 2024
- Maladministration found
- 3 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Now known as Be One Homes
- Bolton at Home Limited · full merger (Arcon came into Bolton at Home) · 31 March 2024 · source: boltonathome.org.uk
- Be One Homes · rename (Bolton at Home Limited became Be One Homes) · 1 April 2026 · source: gmhousing.co.uk
Rulings published under Arcon Housing Association Limited stay listed under that name. Rulings under the current name are on Be One Homes’s page (6 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 3 |
| Reasonable redress | 1 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Apology | 1 |
| Case Review | 1 |
| Process Change | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Be One Homes. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 August 2024Case 202302989 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s concerns about asbestos…”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 5 January 2024Case 202004939 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of the resident’s request for the electrical safety certificate. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 23 June 2023Case 202214232 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.”
- 17 October 2022Case 202121447 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for shower repairs.”
- 16 September 2021Case 202001719 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns regarding a breach in confidentiality. Complaint handling.”
Orders or recommendations: Compensation, Process Change
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