Check your landlordLandlord
Amplius Living
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 91
- May 2024 to May 2026
- Maladministration found
- 74%
- 67 of 91 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 91 rulings.
Formerly
Longhurst Group Limited (64 rulings); Grand Union Housing Group Limited (14 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 2 | 2% |
| Maladministration | 28 | 31% |
| Partial maladministration | 37 | 41% |
| Reasonable redress | 10 | 11% |
| No maladministration | 7 | 8% |
| Outside jurisdiction | 2 | 2% |
| Mediation | 5 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 72 |
| Apology | 52 |
| Take Specific Action (non-repair) | 29 |
| Repairs | 19 |
| Other | 16 |
| Case Review | 6 |
| Staff Training | 6 |
| Policy Review | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 64 | 55 | |
| Repairs (includes damp and mould) | 48 | 37 | |
| Financial | 10 | 7 | |
| Estate Management | 9 | 8 | |
| ASB/ | 7 | 5 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Moving/ | 4 | 3 | |
| Information and data management | 3 | 3 | |
| Planned Works | 3 | 3 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 13 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 8 | 8 | |
| 2025 | 58 | 40 | |
| 2026 | 25 | 19 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
38,784 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 95
- Findings
- 220
- Maladministration findings
- 124
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 2
- Compensation ordered
- £60,671
This report also covers its group companies and predecessors: Grand Union Housing Group Limited (14 rulings); Longhurst Group Limited (64 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
36,471 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.8%
- Stage 2 answered on time
- 74.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 91The 10 most recent of 91 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 May 2026Case 202344683 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to make an alteration to the outside of the building. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation
- 18 May 2026Case 202529129 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of bathroom repairs.”
Recommendations: Compensation
- 15 May 2026Case 202219931 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 7 May 2026Case 202325476 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the removal of a stairlift and other adaptations.”
- 30 April 2026Case 202506821 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of front door repairs. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 29 April 2026Case 202502119 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of bathroom repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 21 April 2026Case 202433842 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports window cleaning services for the resident’s property were not provided.”
Recommendations: Take Specific Action (non-repair)
- 1 April 2026Case 202335738 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the replacement of a ceiling containing asbestos. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 31 March 2026Case 202410747 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of boiler repairs. The landlord’s handling of fence repairs. The landlord’s handling of the resident’s request for an over‑bath shower installation. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 26 March 2026Case 202400542 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A shower screen installation. An associated leak. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
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