Check your landlordLandlord
Longhurst Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 64
- December 2020 to January 2025
- Maladministration found
- 78%
- 50 of 64 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 64 rulings.
Now part of Amplius Living
- Amplius Living · full merger (transfer of engagements) · 16 December 2024 · source: gov.uk
Rulings published under Longhurst Group Limited stay listed under that name. Rulings under the current name are on Amplius Living’s page (91 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 33 | 52% |
| Partial maladministration | 16 | 25% |
| Reasonable redress | 4 | 6% |
| No maladministration | 7 | 11% |
| Outside jurisdiction | 2 | 3% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 54 |
| Apology | 26 |
| Take Specific Action (non-repair) | 22 |
| Repairs | 15 |
| Other | 14 |
| Case Review | 13 |
| Policy Review | 13 |
| Staff Training | 10 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 48 | 39 | |
| Managing Relations | 35 | 31 | |
| Estate Management | 12 | 9 | |
| Moving/ | 5 | 4 | |
| ASB/ | 4 | 4 | |
| Information and data management | 4 | 4 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Financial | 1 | 0 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 0 | |
| 2021 | 7 | 2 | |
| 2022 | 12 | 11 | |
| 2023 | 19 | 16 | |
| 2024 | 23 | 20 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Amplius Living. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 64The 10 most recent of 64 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 January 2025Case 202230894 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 November 2024Case 202313632 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 31 October 2024Case 202312373 · ApplicantMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing enough heat. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 16 October 2024Case 202347088 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her property. associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 September 2024Case 202216088 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 23 August 2024Case 202308524 · Assured TenancyMaladministration
Orders or recommendations: Apology, Compensation
- 21 August 2024Case 202304372 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 19 August 2024Case 202335462 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 16 August 2024Case 202232306 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.”
Orders or recommendations: Apology, Case Review, Compensation
- 18 July 2024Case 202330082 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: Front door repairs. The associated complaint.”
Orders or recommendations: Compensation, Other
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