Check your landlordLandlord
Grand Union Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 14
- January 2021 to May 2024
- Maladministration found
- 50%
- 7 of 14 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 14 rulings.
Now known as Amplius Living
- Amplius Living · rename (receiving entity of Longhurst's transfer of engagements) · 16 December 2024 · source: gov.uk
Rulings published under Grand Union Housing Group Limited stay listed under that name. Rulings under the current name are on Amplius Living’s page (91 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 21% |
| Partial maladministration | 4 | 29% |
| Reasonable redress | 5 | 36% |
| No maladministration | 2 | 14% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 5 |
| Repairs | 3 |
| Apology | 2 |
| Case Review | 2 |
| Other | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 6 | 2 | |
| Estate Management | 3 | 3 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 3 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Amplius Living. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 14The 10 most recent of 14 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 May 2024Case 202301029 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused to her carpet by the leak. The Ombudsman has also considered the landlord’s…”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 27 March 2024Case 202220883 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 29 February 2024Case 202205396 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the…”
Orders or recommendations: Case Review, Compensation, Other, Repairs
- 31 January 2024Case 202215462 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Other, Policy Review
- 7 November 2023Case 202204738 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. This Service has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 24 August 2023Case 202120857 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.”
- 12 March 2023Case 202212586 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 14 October 2022Case 202205220 · Assured TenancyReasonable redress
Recommendations: Compensation
- 28 June 2022Case 202108321 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.”
Recommendations: Policy Review
- 8 April 2022Case 202110790 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.”
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