Check your landlordLandlord
West Northamptonshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- January 2021 to July 2026
- Maladministration found
- 89%
- 17 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
Formerly
Northampton Borough Council (1 ruling)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 58% |
| Partial maladministration | 6 | 32% |
| No maladministration | 2 | 11% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 14 |
| Take Specific Action (non-repair) | 11 |
| Repairs | 6 |
| Other | 4 |
| Policy Review | 4 |
| Case Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 11 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| Moving/ | 3 | 3 | |
| ASB/ | 2 | 2 | |
| Financial | 2 | 2 | |
| Planned Works | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 11 | 11 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
12,225 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 29
- Maladministration findings
- 23
- Maladministration rate (share of findings)
- 88%
- Severe maladministration findings
- 2
- Compensation ordered
- £12,649
This report also covers a group company or predecessor: Northampton Borough Council (1 ruling).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,537 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.6%
- Stage 2 answered on time
- 57.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 July 2026Case 202538299 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 14 May 2026Case 202536499 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about staff conduct. Vulnerabilities.”
Recommendations: Take Specific Action (non-repair)
- 31 March 2026Case 202427252 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 20 March 2026Case 202529663 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs at the property, including damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 February 2026Case 202228112 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about how the landlord dealt with her: Transfer to and request for emergency accommodation. Reports that it did not protect her personal information. Subject access request (SAR). Reports of a data breach. Reports about the condition of the property she moved to.…”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 22 January 2026Case 202318491 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the leaseholder’s concerns about proposed works in the building. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 November 2025Case 202323688 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Roof repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 18 November 2025Case 202445059 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the reports of roof leaks and the associated remedial works. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 9 September 2025Case 202336643 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 27 August 2025Case 202440607 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
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