Check your landlordLandlord
Northampton Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 1
- May 2021 to May 2021
- Maladministration found
- 1 of 1
- ruling with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 1 ruling.
Now part of West Northamptonshire Council
- West Northamptonshire Council · local government reorganisation · 1 April 2021 · source: legislation.gov.uk
Rulings published under Northampton Borough Council stay listed under that name. Rulings under the current name are on West Northamptonshire Council’s page (19 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Managing Relations | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, West Northamptonshire Council. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 1The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2021Case 202008281 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance and repair of his block, grounds maintenance and cleaning, and his reports of ASB, for which the landlord issued…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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