Check your landlordLandlord
Wakefield And District Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- January 2021 to October 2024
- Maladministration found
- 19%
- 3 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
Now known as Vico Homes Limited
- Vico Homes Limited · rename · 1 April 2025 · source: vicohomes.co.uk
Rulings published under Wakefield And District Housing Limited stay listed under that name. Rulings under the current name are on Vico Homes Limited’s page (9 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 6% |
| Partial maladministration | 2 | 13% |
| Reasonable redress | 1 | 6% |
| No maladministration | 11 | 69% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Take Specific Action (non-repair) | 4 |
| Process Change | 3 |
| Repairs | 2 |
| Apology | 1 |
| Other | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 3 | |
| Repairs (includes damp and mould) | 5 | 3 | |
| ASB/ | 4 | 0 | |
| Estate Management | 3 | 1 | |
| Financial | 2 | 0 | |
| Moving/ | 2 | 0 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 0 | |
| 2022 | 4 | 1 | |
| 2023 | 6 | 0 | |
| 2024 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Vico Homes Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 October 2024Case 202336653 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 28 June 2024Case 202332720 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 May 2023Case 202127239 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.”
Recommendations: Process Change
- 14 April 2023Case 202122494 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and a false wall in the living room. The landlord’s handling of boxing in of a live gas pipe. The landlord’s complaint handling…”
Recommendations: Policy Review, Repairs
- 28 March 2023Case 202207642 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.”
Recommendations: Process Change, Staff Training
- 22 March 2023Case 202124480 · Assured TenancyReasonable redress
- 15 March 2023Case 202126183 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the property.”
- 16 January 2023Case 202118426 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.”
Recommendations: Take Specific Action (non-repair)
- 23 November 2022Case 202127853 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and leaf fall; request to have a driveway installed at the property, and; associated complaint.”
Orders or recommendations: Compensation, Other, Take Specific Action (non-repair)
- 22 August 2022Case 202123680 · Assured TenancyNo maladministration
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