Check your landlordLandlord
Vico Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- January 2025 to January 2026
- Maladministration found
- 7 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
Formerly
Wakefield And District Housing Limited (16 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 3 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 7 |
| Other | 2 |
| Take Specific Action (non-repair) | 2 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| ASB/ | 2 | 1 | |
| Information and data management | 2 | 1 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 7 | 5 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
32,299 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 24
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,765
This report also covers a group company or predecessor: Wakefield And District Housing Limited (16 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
32,299 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.4%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 January 2026Case 202405908 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: How the landlord responded to the resident’s service charge queries and concerns, including that he is being charged an extra £300 a year for services he cannot access. How the landlord handled his complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 27 January 2026Case 202523270 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and a slug infestation, and the related repairs. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 19 August 2025Case 202346319 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a new garden fence.”
Orders or recommendations: Apology, Compensation
- 1 July 2025Case 202326893 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about staff conduct.”
Orders or recommendations: Apology, Compensation
- 29 May 2025Case 202334745 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 30 April 2025Case 202414925 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.”
Orders or recommendations: Apology, Compensation
- 29 April 2025Case 202317286 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.”
- 28 March 2025Case 202317417 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial…”
Recommendations: Compensation, Take Specific Action (non-repair)
- 21 January 2025Case 202327370 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.”
Orders or recommendations: Apology, Compensation, Repairs
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