Check your landlordLandlord
The Riverside Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 197
- December 2020 to June 2026
- Maladministration found
- 76%
- 149 of 197 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 11 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 197 rulings.
Formerly
One Housing Group Limited (159 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 87 | 44% |
| Partial maladministration | 61 | 31% |
| Reasonable redress | 9 | 5% |
| No maladministration | 28 | 14% |
| Outside jurisdiction | 7 | 4% |
| Mediation | 3 | 2% |
| Unknown | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 156 |
| Apology | 83 |
| Take Specific Action (non-repair) | 73 |
| Other | 29 |
| Repairs | 28 |
| Case Review | 24 |
| Staff Training | 22 |
| Policy Review | 21 |
| Process Change | 14 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 105 | 93 | |
| Repairs (includes damp and mould) | 90 | 71 | |
| Financial | 39 | 28 | |
| Estate Management | 22 | 17 | |
| ASB/ | 21 | 16 | |
| Health and Safety (inc. building safety) | 16 | 13 | |
| Moving/ | 14 | 12 | |
| Information and data management | 8 | 7 | |
| Planned Works | 3 | 3 | |
| Occupancy Rights | 2 | 1 |
A ruling can have more than one category tag. 19 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 24 | 7 | |
| 2022 | 14 | 7 | |
| 2023 | 35 | 25 | |
| 2024 | 43 | 39 | |
| 2025 | 61 | 56 | |
| 2026 | 19 | 15 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
71,273 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 170
- Findings
- 359
- Maladministration findings
- 250
- Maladministration rate (share of findings)
- 71%
- Severe maladministration findings
- 11
- Compensation ordered
- £100,685
The Ombudsman’s report on this landlord and its 2025-26 data table differ: severe maladministration findings 11 in the report, 12 in the data table. We show the report’s figures because that is the document we link to.
This report also covers a group company or predecessor: One Housing Group Limited (159 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
64,763 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 65.4%
- Stage 2 answered on time
- 51.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 197The 10 most recent of 197 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2026Case 202346841 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about rechargeable repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 28 May 2026Case 202446966 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Scaffolding concerns. Associated complaint.”
Orders or recommendations: Compensation
- 15 May 2026Case 202403987 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: An interruption to the resident’s gas supply. Customer service during the gas supply interruption. The complaint.”
Recommendations: Compensation, Other
- 29 April 2026Case 202522343 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Temporary decant. Request to remain in the decant property. Reports of damage to her belongings by the removal company. Reports of damage to her flooring. Reports of high energy costs in the decant property.…”
Orders or recommendations: Apology, Compensation
- 17 April 2026Case 202401145 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Anti-social behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 April 2026Case 202348496 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s request to relocate the refuse bins. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 9 April 2026Case 202452244 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The damage. The complaint.”
Recommendations: Compensation
- 7 April 2026Case 202401927 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled: Structural issues with the resident’s property. The complaint.”
Orders or recommendations: Apology, Compensation
- 30 March 2026Case 202502192 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a rat infestation. The complaint.”
Recommendations: Compensation
- 27 March 2026Case 202406793 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of kitchen repairs. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
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