Check your landlordLandlord
One Housing Group Limited
Also published by the Ombudsman as: One Housing Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 159
- December 2020 to July 2026
- Maladministration found
- 72%
- 115 of 159 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 159 rulings.
Now part of The Riverside Group Limited
- The Riverside Group Limited · full merger (transfer of engagements) · 1 April 2023 · source: onehousing.uk.engagementhq.com
Rulings published under One Housing Group Limited stay listed under that name. Rulings under the current name are on The Riverside Group Limited’s page (197 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 2 | 1% |
| Maladministration | 79 | 50% |
| Partial maladministration | 34 | 21% |
| Reasonable redress | 12 | 8% |
| No maladministration | 22 | 14% |
| Outside jurisdiction | 7 | 4% |
| Mediation | 3 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 126 |
| Apology | 71 |
| Take Specific Action (non-repair) | 56 |
| Repairs | 35 |
| Other | 30 |
| Case Review | 21 |
| Policy Review | 18 |
| Staff Training | 12 |
| Process Change | 6 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 75 | 58 | |
| Managing Relations | 69 | 59 | |
| Financial | 31 | 21 | |
| Estate Management | 17 | 14 | |
| ASB/ | 13 | 7 | |
| Moving/ | 11 | 7 | |
| Health and Safety (inc. building safety) | 10 | 8 | |
| Information and data management | 4 | 4 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 18 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 33 | 17 | |
| 2022 | 16 | 8 | |
| 2023 | 24 | 17 | |
| 2024 | 28 | 24 | |
| 2025 | 45 | 38 | |
| 2026 | 12 | 11 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, The Riverside Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 159The 10 most recent of 159 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 July 2026Case 202337553 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for it to use a correspondence address. We have also investigated complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202411383 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s report of water ingress into the property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 10 April 2026Case 202414243 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the agent’s handling of the resident’s: Reports of issues with a sewage pump overflow in the car park. Complaint.”
Orders or recommendations: Compensation, Other
- 30 March 2026Case 202411325 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of repairs to the communal lift. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 March 2026Case 202405347 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Reports of heating and hot water loss. Complaint.”
Orders or recommendations: Apology, Compensation
- 27 February 2026Case 202332025 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: A leak, damp and mould. Anti social behaviour (ASB). We have also considered the handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 24 February 2026Case 202422862 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of remediation works to cladding on the property handling of the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 February 2026Case 202347031 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A flood leak in the property. The associated complaint.”
Recommendations: Compensation, Other
- 19 February 2026Case 202442815 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns after receiving a service charge arrears letter. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 17 February 2026Case 202424907 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to a security alarm. Complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
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