Check your landlordLandlord
The Havebury Housing Partnership
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- June 2022 to February 2025
- Maladministration found
- 1 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Now known as Havebury Homes
- Havebury Homes · rename · October 2025 · source: paessex.gov.uk
Rulings published under The Havebury Housing Partnership stay listed under that name. Rulings under the current name are on Havebury Homes’s page (5 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| Reasonable redress | 2 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Other | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 0 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 1 | 0 | |
| 2024 | 1 | 0 | |
| 2025 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Havebury Homes. Read that report (PDF)
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,725 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 February 2025Case 202301040 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.”
Recommendations: Compensation
- 21 October 2024Case 202121218 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.”
Recommendations: Other
- 29 March 2023Case 202204113 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.”
Recommendations: Compensation, Policy Review
- 16 June 2022Case 202121189 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.”
Recommendations: Compensation
- 16 June 2022Case 202108828 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the resident on moving into the property, her request for a decant and the level of compensation offered.”
Orders or recommendations: Compensation
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