Check your landlordLandlord
Havebury Homes
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- August 2024 to June 2026
- Maladministration found
- 5 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
Formerly
The Havebury Housing Partnership (5 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 4 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 3 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 4 | |
| ASB/ | 2 | 2 | |
| Occupancy Rights | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,231 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 8
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,200
This report also covers a group company or predecessor: The Havebury Housing Partnership (5 rulings).
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2026Case 202504177 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The leaseholder’s complaint is about the landlord’s handling of: Reports of noise transference. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 24 March 2026Case 202318928 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. We have also looked at the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 11 March 2026Case 202338047 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of long-term damp and mould at the property. Associated complaint.”
Orders or recommendations: Compensation
- 24 April 2025Case 202304161 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the granting of the resident’s starter tenancy.”
Orders or recommendations: Apology, Compensation
- 20 August 2024Case 202307558 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord's handling of the resident's reports about damp and mould. The landlord's handling of the repair to the resident's shower. The landlord's response to the resident's reports about the conduct of a member of its staff.…”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.