Check your landlordLandlord
Thames Valley Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 44
- February 2021 to May 2023
- Maladministration found
- 57%
- 25 of 44 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 44 rulings.
Now part of Metropolitan Thames Valley Housing (MTV)
- Metropolitan Thames Valley Housing (MTV) · group merger as parent (still a separate landlord; trades as MTVH) · 8 October 2018 · source: mtvh.co.uk
Rulings published under Thames Valley Housing Association Limited stay listed under that name. Rulings under the current name are on Metropolitan Thames Valley Housing (MTV)’s page (429 rulings).
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 25% |
| Partial maladministration | 14 | 32% |
| Reasonable redress | 9 | 20% |
| No maladministration | 5 | 11% |
| Outside jurisdiction | 3 | 7% |
| Mediation | 2 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 35 |
| Take Specific Action (non-repair) | 12 |
| Process Change | 7 |
| Other | 6 |
| Apology | 3 |
| Case Review | 3 |
| Policy Review | 3 |
| Staff Training | 3 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 27 | 17 | |
| Repairs (includes damp and mould) | 21 | 15 | |
| ASB/ | 8 | 4 | |
| Estate Management | 8 | 6 | |
| Financial | 8 | 4 | |
| Moving/ | 5 | 3 | |
| Information and data management | 3 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 13 | 7 | |
| 2022 | 28 | 16 | |
| 2023 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Metropolitan Thames Valley Housing (MTV). Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 44The 10 most recent of 44 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 May 2023Case 202128369 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable him to ‘staircase’ to 100% ownership. The associated complaint.”
Orders or recommendations: Compensation
- 28 April 2023Case 202115633 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident’s use of car parking at the property. The landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Policy Review
- 27 March 2023Case 202118215 · ApplicantReasonable redress
What the complaint was about (from the ruling) “The complaint is about the delays in the resident’s move to a new property owned by the landlord.”
Recommendations: Other
- 24 November 2022Case 202014178 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a finding regarding the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation
- 20 October 2022Case 202114138 · LeaseholderPartial maladministration
Orders or recommendations: Compensation
- 10 October 2022Case 202106528 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 14 September 2022Case 202017426 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.”
- 31 August 2022Case 202115301 · Shared OwnershipMediation
Orders or recommendations: Compensation
- 26 August 2022Case 201906959 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The…”
Orders or recommendations: Compensation, Process Change, Take Specific Action (non-repair)
- 24 August 2022Case 202126838 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.”
Recommendations: Compensation
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