Check your landlordLandlord
Metropolitan Thames Valley Housing (MTV)
Also published by the Ombudsman as: Metropolitan Thames Valley Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 429
- May 2020 to June 2026
- Maladministration found
- 81%
- 347 of 429 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 429 rulings.
Formerly
Metropolitan Housing Trust Limited (77 rulings); Thames Valley Housing Association Limited (44 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 0% |
| Maladministration | 197 | 46% |
| Partial maladministration | 149 | 35% |
| Reasonable redress | 39 | 9% |
| No maladministration | 24 | 6% |
| Outside jurisdiction | 7 | 2% |
| Mediation | 11 | 3% |
| Unknown | 1 | 0% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 384 |
| Apology | 203 |
| Take Specific Action (non-repair) | 167 |
| Repairs | 88 |
| Other | 67 |
| Case Review | 51 |
| Policy Review | 50 |
| Staff Training | 40 |
| Process Change | 26 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 270 | 232 | |
| Repairs (includes damp and mould) | 214 | 178 | |
| Financial | 71 | 51 | |
| Estate Management | 50 | 38 | |
| ASB/ | 39 | 35 | |
| Moving/ | 33 | 22 | |
| Health and Safety (inc. building safety) | 17 | 15 | |
| Information and data management | 10 | 10 | |
| Occupancy Rights | 10 | 9 | |
| Planned Works | 8 | 6 |
A ruling can have more than one category tag. 39 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 7 | 4 | |
| 2022 | 59 | 34 | |
| 2023 | 78 | 65 | |
| 2024 | 88 | 82 | |
| 2025 | 149 | 124 | |
| 2026 | 47 | 37 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
52,850 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 205
- Findings
- 433
- Maladministration findings
- 246
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 3
- Compensation ordered
- £120,112
This report also covers its group companies and predecessors: Metropolitan Housing Trust Limited (77 rulings); Thames Valley Housing Association Limited (44 rulings).
Latest rulings
See and filter all 429The 10 most recent of 429 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2026Case 202504863 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Service charge queries. Complaint.”
Recommendations: Compensation
- 10 June 2026Case 202505568 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s: Handling of the resident’s reports of pests. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 2 June 2026Case 202400193 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rent account. The associated complaint.”
Recommendations: Compensation
- 28 May 2026Case 202408632 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s response to: Communal lift repairs. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 19 May 2026Case 202509724 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of pest infestations. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 19 May 2026Case 202407549 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of: Damage to the fire door. A bathroom leak and subsequent damage. We will also be investigating the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 18 May 2026Case 202512350 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s reports of antisocial behaviour the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 May 2026Case 202339649 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about a move. Response to her related concerns about discrimination, staff conduct issues, and a lack of support. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 14 May 2026Case 202339139 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about the use of the front garden. We have also considered the complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 13 May 2026Case 202403037 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of a leak. Response to damage to the resident’s property. Complaints handling.”
Orders or recommendations: Apology, Compensation
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