Check your landlordLandlord
Stonewater Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 202
- December 2020 to June 2026
- Maladministration found
- 76%
- 154 of 202 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 202 rulings.
Formerly
Mount Green Housing Association Limited (6 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 0% |
| Maladministration | 81 | 40% |
| Partial maladministration | 72 | 36% |
| Reasonable redress | 27 | 13% |
| No maladministration | 12 | 6% |
| Outside jurisdiction | 5 | 2% |
| Mediation | 4 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 176 |
| Apology | 99 |
| Take Specific Action (non-repair) | 78 |
| Repairs | 41 |
| Other | 34 |
| Case Review | 19 |
| Policy Review | 18 |
| Staff Training | 15 |
| Process Change | 9 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 129 | 109 | |
| Repairs (includes damp and mould) | 111 | 88 | |
| Estate Management | 35 | 27 | |
| Financial | 32 | 26 | |
| ASB/ | 22 | 13 | |
| Moving/ | 13 | 11 | |
| Information and data management | 10 | 9 | |
| Health and Safety (inc. building safety) | 5 | 4 | |
| Planned Works | 5 | 5 | |
| Occupancy Rights | 3 | 2 |
A ruling can have more than one category tag. 20 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 5 | 3 | |
| 2022 | 3 | 2 | |
| 2023 | 23 | 17 | |
| 2024 | 52 | 39 | |
| 2025 | 88 | 75 | |
| 2026 | 30 | 18 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
37,250 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 130
- Findings
- 329
- Maladministration findings
- 190
- Maladministration rate (share of findings)
- 59%
- Severe maladministration findings
- 4
- Compensation ordered
- £95,611
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
36,449 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.3%
- Stage 2 answered on time
- 98.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 202The 10 most recent of 202 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 June 2026Case 202412704 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Her reports of leaks, damp, and mould at the property. The provision and administration of temporary accommodation. Her complaint about the above matters.”
Orders or recommendations: Apology, Case Review, Compensation
- 8 June 2026Case 202408732 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Complaint.”
Recommendations: Compensation
- 4 June 2026Case 202326355 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns: About reports of antisocial behaviour (ASB) in 2020 and 2021. Following his wife’s fall on the garden steps which he believes later led to her death, and its failure to provide inspection reports for the steps.”
- 2 June 2026Case 202405406 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for a shower installation. The complaint.”
Recommendations: Compensation
- 26 May 2026Case 202532282 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about your landlord’s response to the resident’s: Concerns regarding the EWS1 certification for the building. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 1 May 2026Case 202418656 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s request to buy the property. Response to the resident’s request to be reimbursed for works carried out to the property. Handling of other matters relating to the resident’s tenancy. Handling of the associated complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202438703 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. The associated complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202330242 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of odours and the subsequent sewage leak. Request for compensation for damaged belongings. Concerns that the temporary accommodation offered was unsuitable. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202314827 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of damage to the car park ceiling. complaint.”
Orders or recommendations: Other
- 22 April 2026Case 202400111 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s cleaning of communal parts and the associated service charges.”
Orders or recommendations: Apology, Compensation, Other
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