Check your landlordLandlord
Mount Green Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- November 2022 to March 2025
- Maladministration found
- 4 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
Now part of Stonewater Limited
- Stonewater Limited · became a subsidiary (still a separate landlord) · 31 January 2024 · source: gov.uk
Rulings published under Mount Green Housing Association Limited stay listed under that name. Rulings under the current name are on Stonewater Limited’s page (202 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Take Specific Action (non-repair) | 3 |
| Apology | 1 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 2 | 1 | |
| ASB/ | 1 | 0 | |
| Managing Relations | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 3 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 March 2025Case 202332707 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 23 October 2024Case 202205840 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 17 August 2023Case 202220870 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.”
Recommendations: Case Review
- 25 May 2023Case 202120738 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 20 April 2023Case 202219679 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 8 November 2022Case 202201610 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.”
Recommendations: Compensation
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