Check your landlordLandlord
Stafford & Rural Homes
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- February 2021 to August 2022
- Maladministration found
- 2 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
Now part of Homes Plus Limited
- Homes Plus Limited · full merger (three landlords combined into one landlord) · November 2021 · source: homesplus.co.uk
Rulings published under Stafford & Rural Homes stay listed under that name. Rulings under the current name are on Homes Plus Limited’s page (38 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 1 |
| Reasonable redress | 2 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Staff Training | 2 |
| Apology | 1 |
| Case Review | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 2 | |
| Repairs (includes damp and mould) | 3 | 2 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 3 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 August 2022Case 202110240 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be transferred. the related complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 July 2022Case 202113034 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.”
Recommendations: Compensation, Staff Training
- 10 January 2022Case 201903660 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.”
- 21 October 2021Case 202009884 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation, Staff Training
- 11 October 2021Case 202014819 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s request to transfer to another property.”
- 26 February 2021Case 201914039 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The Complaint is about the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged repairs failures at the property. Inappropriate conduct and attending the property without notice. Complaints handling.”
Recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.