Check your landlordLandlord
Homes Plus Limited
Also published by the Ombudsman as: Homes Plus Limited (previously ,South Staffordshire Housing Association)
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 38
- March 2021 to April 2026
- Maladministration found
- 74%
- 28 of 38 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 38 rulings.
Formerly
Severnside Housing (1 ruling); Stafford & Rural Homes (6 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 17 | 45% |
| Partial maladministration | 11 | 29% |
| Reasonable redress | 7 | 18% |
| No maladministration | 3 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 31 |
| Apology | 15 |
| Repairs | 8 |
| Take Specific Action (non-repair) | 6 |
| Case Review | 5 |
| Other | 5 |
| Policy Review | 5 |
| Process Change | 4 |
| Staff Training | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 23 | 19 | |
| Managing Relations | 22 | 18 | |
| Information and data management | 3 | 3 | |
| Moving/ | 3 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| ASB/ | 1 | 0 | |
| Estate Management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 1 | 1 | |
| 2023 | 9 | 8 | |
| 2024 | 10 | 8 | |
| 2025 | 13 | 8 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: The Housing Plus Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 38The 10 most recent of 38 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 2 April 2026Case 202400312 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of repairs. Formal complaint.”
Recommendations: Compensation
- 14 January 2026Case 202510424 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: outstanding repairs. damp and mould. the resident’s concerns about her garden. the complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 November 2025Case 202332724 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s reports of: A leak from the roof including damaged loft insulation. Damp and mould. We have also investigated the landlord’s response to the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 22 October 2025Case 202447538 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 5 September 2025Case 202408066 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.”
Recommendations: Other
- 1 September 2025Case 202417689 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).”
Recommendations: Compensation, Policy Review
- 29 August 2025Case 202447589 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.”
Recommendations: Compensation, Repairs
- 31 July 2025Case 202340264 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.”
- 22 July 2025Case 202439731 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.”
Orders or recommendations: Compensation, Other
- 12 May 2025Case 202321094 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint.”
Orders or recommendations: Compensation
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