Check your landlordLandlord
South Tyneside Homes
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 2
- March 2021 to March 2021
- Maladministration found
- 1 of 2
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 2 rulings.
Now part of South Tyneside Council
- South Tyneside Council · ALMO brought in-house · 1 November 2024 · source: housing.southtyneside.gov.uk
Rulings published under South Tyneside Homes stay listed under that name. Rulings under the current name are on South Tyneside Council’s page (32 rulings).
Council homes
South Tyneside Homes managed council homes on behalf of South Tyneside Council.
Former ALMO set up in 2006 to manage South Tyneside Council's housing stock (Companies House 05381705, PSC: South Tyneside Council, right to appoint/remove directors).
- Status
- Brought back in-house on 1 November 2024
- Homes managed
- 16,000 homes · as at 18 December 2025
Where this figure comes from: South Tyneside Council tender notice (Find a Tender 084559-2025, 18 Dec 2025): 'The council currently has 16,000 tenancies.' Council (Jan 2024): around 18,000 tenants and leaseholders balloted. - The council’s own rulings
- South Tyneside Council: 32 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under South Tyneside Council or South Tyneside Homes
- 34
- maladministration found (severe, maladministration or partial)
- 65% (22 of 34 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: southtyneside.gov.uk · southtyneside.gov.uk · housing.southtyneside.gov.uk · find-tender.service.gov.uk · find-and-update.company-information.service.gov.uk · find-and-update.company-information.service.gov.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| Reasonable redress | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 1 | |
| Financial | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for South Tyneside Council, whose homes South Tyneside Homes managed.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,666 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 33
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 53%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,186
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,834 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.6%
- Stage 2 answered on time
- 92.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 2The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 March 2021Case 201908131 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation
- 8 March 2021Case 202005951 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the local authority’s Housing Benefit service. The landlord’s handling of the associated complaint.”
Recommendations: Compensation, Policy Review, Process Change
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