Check your landlordLandlord
South Tyneside Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 32
- June 2021 to June 2026
- Maladministration found
- 66%
- 21 of 32 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 32 rulings.
Formerly
South Tyneside Homes (2 rulings)
Rulings about former organisations stay under the name the Ombudsman published them under.
Council homes
Council homes were previously managed by South Tyneside Homes (2 further rulings published under that name).
Status: Brought back in-house on 1 November 2024
Combined total of separately published rulings
- rulings published under South Tyneside Council or South Tyneside Homes
- 34
- maladministration found (severe, maladministration or partial)
- 65% (22 of 34 rulings)
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 34% |
| Partial maladministration | 10 | 31% |
| Reasonable redress | 2 | 6% |
| No maladministration | 8 | 25% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 23 |
| Apology | 14 |
| Take Specific Action (non-repair) | 10 |
| Other | 6 |
| Repairs | 6 |
| Case Review | 3 |
| Staff Training | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 21 | 14 | |
| Managing Relations | 18 | 14 | |
| ASB/ | 8 | 6 | |
| Estate Management | 4 | 1 | |
| Moving/ | 4 | 4 | |
| Information and data management | 2 | 2 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 5 | 3 | |
| 2023 | 7 | 3 | |
| 2024 | 9 | 8 | |
| 2025 | 7 | 6 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,666 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 33
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 53%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,186
This report also covers a group company or predecessor: South Tyneside Homes (2 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,834 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.6%
- Stage 2 answered on time
- 92.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 32The 10 most recent of 32 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 June 2026Case 202539878 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 4 June 2026Case 202428304 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Reports of a leak and related damp and mould. The complaint.”
- 18 November 2025Case 202347851 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s communication with the resident following her reports of ASB. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 29 October 2025Case 202343834 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “2. The landlords handling of the repair works to the garden path. 3. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 2 October 2025Case 202314195 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 18 September 2025Case 202424803 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 12 September 2025Case 202331185 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the roof.”
Recommendations: Compensation
- 28 July 2025Case 202401842 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Roof repairs, pointing, rendering, damp, mould, and associated work. Joinery repairs to the kitchen units, boxing in, internal and external door. The complaint is also about the resident’s report of the…”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 29 May 2025Case 202342147 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 November 2024Case 202312194 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.”
Orders or recommendations: Apology, Compensation, Repairs
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